As always, thank you to everyone who has submitted over the past month. This month calls have decreased slightly to 209 calls, however the data set as a whole is still growing. Every call you submit helps the tax practitioner…
IRS Practitioner Priority Service (PPS) line performance improved noticeably in July 2026. The most significant change was a sharp reduction in courtesy disconnects on both the Individual and Business PPS lines. While hold times remained elevated, courtesy disconnects reduced meaning…
And just like that – June 2026 has come and gone. Thank you to everyone who has submitted over the past month. We’ve grown from approximately 100 submissions per line to around 230 submissions per line in just a month.…
Introduction to Tax Operation Report May 2026 marked the first month Tax Operation Report began collecting tax practitioner-reported IRS call data. The study aimed to understand issues when professionals reach the IRS via Practitioner Priority Service. Practitioners frequently share frustration…