The IRS Practitioner Priority Service (PPS) line can be reached at 1 (866) 860-4259. The lines are open from Monday through Friday 7:00 a.m. to 7:00 p.m. your local time (Alaska and Hawaii follow Pacific time; Puerto Rico operates from 8:00 a.m. to 8:00 p.m. local time).
Current PPS line wait times are based on the most recent tax practitioner-reported calls submitted to Tax Operation Report. Tax Operation Report is currently tracking the hold times and phone line operations of both the PPS – Business and PPS – Individual lines:
Current IRS PPS - Individual Hold Time
The latest reported hold time for the PPS - Individual is Courtesy Disconnect. This information was most recently reported by a tax practitioner on November 10, 2026 at 10:56 AM EST.
Current IRS PPS - Business Hold Time
The latest reported hold time for the PPS - Business is 30–60 minutes. This information was most recently reported by a tax practitioner on November 10, 2026 at 10:58 AM EST.
Reports are updated automatically as new practitioner reports are submitted.
Please note these are not official IRS hold times. They are observations reported by tax practitioners and represent the experience of individual callers at the time of each report.
What does the IRS PPS wait time mean?
Tax Operation Report’s PPS wait time represents the hold time provided by the IRS at the top of a call after reaching the PPS hold queue and then reported by an individual practitioner. As noted above, it is not an official IRS estimate or a prediction of how long a future caller will wait.
A reported hold time is a snapshot of conditions experienced by one tax practitioner at a particular time. Wait times can change throughout the day as call volume and telephone capacity change.
PPS wait times can change substantially throughout the day. Tax Operation Report’s historical data (PPS – Business & PPS – Individual) allows practitioner-reported hold times to be examined by day of week and time of day.
Historical patterns should not be interpreted as a guarantee that a particular time will produce a shorter wait on a particular day. Current conditions can differ from historical averages.
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