As always, thank you to everyone who has submitted over the past month. This month calls have decreased slightly to 209 calls, however the data set as a whole is still growing. Every call you submit helps the tax practitioner community gain more visibility into IRS operations. Accordingly, here’s the recap for the month:
August 2026 Snapshot
PPS – Individual
Calls logged: 107
Average reported hold time: 44 minutes
Callback percentage: 55.41%
Courtesy disconnect rate: 30.84%
Best times to call:
PPS – Business
Calls logged: 102
Average reported hold time: 45 minutes
Callback percentage: 58.57%
Courtesy disconnect rate: 31.37%
Best times to call:
Interesting Insights
- Similar to last month, PPS Individual showed around a 30% disconnect rate.
- However, PPS Business increased its disconnect rate to 30% from 15% reported last month.
- PPS Individual shows peak busy times from Tuesday through Thursday from 10am – 4pm EST. Friday mornings and between 3 PM – 5 PM EST each day of the week.
- This month PPS Individual has significant availability in the mornings (7-8am EST) Monday through Friday.
- Monday through Wednesday are the busiest days of the week for the PPS Business line.
Data Limitations
This dataset is currently an early-stage practitioner sample. A significant portion of records have been submitted by the project creator, with additional submissions from practitioners who have contributed to the database. The data should be viewed as an emerging indicator of practitioner experience rather than a statistically representative measurement of all IRS call volume.
Looking Ahead
Tax Operation Report is continuing to expand it’s practitioner-submitted dataset. If you call the IRS, consider contributing your experience to help improve visibility into IRS phone accessibility. Each call record helps improve the visibility practitioners have into IRS phone accessibility.
Have you called the IRS recently?